How to use The VIC
Everything the tenant portal does, page by page — with the exact steps for each one. If you can't find an answer here, the last section of every page tells you who to ask.
Start here
Browse everything
Getting started
- What the portal isWhat The VIC portal does, who it's for, and what you can get done in it.
- Your first time inThree ways an account gets created, and how to claim yours if you came from the old portal.
- Signing in and outPassword or magic link, what happens on each, and how to sign out.
- Account status and rolesPending, Active, Inactive — and what each role can reach in the portal.
- Getting aroundThe header, the menu drawer, and where each section actually lives.
- The dashboardA tour of the home page and each block on it.
Your workspace
- Book a roomReserve Ponderosa or Sequoia — picking a day, a start time, and confirming.
- Viewing and cancelling bookingsWhere your reservations live and how to release one.
- Adding VIC to your own calendarOne-off adds, your personal booking feed, and how to revoke a feed you've shared.
- Finding eventsBrowsing what's on, filtering by category, and reading a listing.
- RSVPing and the waitlistHolding a spot, what happens when an event is full, and cancelling an RSVP.
- The month calendarMonth-by-month view of everything at The VIC, with quick RSVP.
Amenities
- Signing a waiverThe gym and pickleball courts need a signed waiver before you can use them.
Support
- Leave a commentSend feedback, a suggestion or a heads-up straight to the building team.
- Reporting a problemWhich channel to use for maintenance, safety, billing and portal issues.
Your account
- Your profileWhat the portal stores about you, and who can change each part of it.
- Emails from the portalEvery message the portal can send you, and which ones you can turn off.
- Unsubscribing and resubscribingTurning off building announcements — and what keeps arriving regardless.
- Privacy and what others can seeWho can see your bookings, RSVPs and comments — and what you're sharing when you share a link.
Troubleshooting
- Can't sign inWork through the sign-in failures in the order they happen.
- Something looks wrongMissing data, stale pages, and the checks worth doing before reporting it.
- Common questionsQuick answers to the things people ask most often.
Reference
- Every page in the portalA complete map of every address, who can reach it, and what it does.
- GlossaryThe words the portal uses, and what each one means here.
Something here look wrong?The guide is maintained alongside the portal — if a step doesn't match what you see, tell the team and it gets corrected.