Can't sign in
Work through the sign-in failures in the order they happen.
Start at the top — these are ordered by how often they're the actual cause.
“Invalid login credentials”
WhyWrong password, or an account that has never had one set. Migrated accounts arrive with no password at all.
FixUse First time here? Set your password on the sign-in page, or the Magic link tab to get in without a password.
You sign in, but member actions say you're awaiting approval
WhyYour account is Pending or Inactive. The password is fine; the account isn't approved.
FixAsk building staff to approve you. See Account status.
You never received an invite email
WhyMigrated tenants are never emailed — that's by design. Otherwise it may be in spam, or sent to a different address.
FixTry First time here? first. If nothing arrives, have your office manager confirm which address The VIC holds for you.
The set-password link says it's expired
WhyLinks last under an hour, and a newer link kills older ones.
FixRequest another and use it straight away.
The magic link signs you in on the wrong device
WhyMagic links create the session in whichever browser opens them.
FixOpen the link on the device you want to be signed in on.
You're stuck in a redirect loop
WhyA stale session cookie.
FixClear cookies for this site in your browser settings, then sign in again. A private/incognito window is a quick way to test whether that's the cause.
Still stuck? Who to contact.